👉 1. I am a current ICC Dispute Resolution Library client, how can I login to access it now that it is hosted on Jus Mundi?
If you are an ICC DRL client, you will have received an email with an invitation link from our Care team to register and create your account on Jus Mundi.
Once you have clicked that link, setting up your account is easy. All you need to do is:
Confirm your email address.
Complete the form with your first and last name, and then create your new password.
After this, you will be able to access the ICC DRL on Jus Mundi.
⚠️ If you are an ICC DRL client and you have not received an activation link, please write to us at email@example.com. Don’t hesitate to double-check your spam folder.
⚠️ If you are both an ICC DRL and a Jus Mundi Legal Practice client, you can use the same credentials for both accounts.
👉 2. How can I have a free trial of the ICC DRL?
2a. I am not a Jus Mundi Client:
If you are not a Jus Mundi client and you wish to request a free trial for both the ICC DRL and Jus Mundi, you can request it by clicking on the button labeled “Free trial” on our landing page.
You will need to fill in the form with your:
First and last name
Professional email address
After following these steps, our team will evaluate your request and will reach out to you soon via email and/or phone.
For more information on your free trial, please contact our sales team at firstname.lastname@example.org.
2b. I am a Jus Mundi client:
If you are already a Jus Mundi client and you want to request a free ICC Dispute Resolution Library trial, please do not hesitate to contact our Sales team at email@example.com or your Jus Mundi account manager.
👉 3. I am an ICC Dispute Resolution Library client, can I also benefit from all of Jus Mundi’s premium features? 3.1: I am a Jus Mundi client, can I also benefit from the ICC DRL?
Both subscriptions for the ICC DRL and Jus Mundi remain independent, even though it will now be the same entry point to access them. In practice, it means that current ICC users will access the Library via Jus Mundi as of October 1st, 2022. Other users of Jus Mundi will not be able to access the ICC DRL.
ICC DRL users without a Jus Mundi subscription will not be able to access Jus Mundi’s premium features. If you wish to try Jus Mundi's premium features, you can always sign up for a demo and free 7-day trial, which is accessible via our home page. After following the steps to register for a free trial (see point 2a of this FAQ), you will have access to Jus Mundi’s Legal Research package tools.
For more information, do not hesitate to contact our Sales team at firstname.lastname@example.org.
👉 If I need help regarding the ICC Dispute Resolution Library, who should I contact?
If you are an ICC DRL client, you can write to our Care team at email@example.com or via our live chat.
If you are not an ICC DRL client and you wish to know more about it, please do not hesitate to contact our Sales team at firstname.lastname@example.org or via our live chat.
👉 4. I am interested in subscribing to the ICC Dispute Resolution Library, who should I contact?
For all relevant information about ICC DRL subscriptions, please contact our Sales team at email@example.com.
👉 5. I would like to give feedback about the ICC Dispute Resolution Library, who should I contact?
Comments from our users on how we can better improve our platform are essential, as it helps us enhance our product for you and the rest of our global community. If you wish to give us feedback on any improvements we could do to make the ICC DRL better, please contact our Care team at firstname.lastname@example.org.
You can also use the “Give Us Feedback“ button located at the top of all Jus Mundi pages.
👉 6. I would like to have a live demo of the ICC Dispute Resolution Library, who should I contact?
If you wish to book a demo to learn more about the ICC DRL, please click here or write to our Sales team at email@example.com.
If you are an ICC DRL client, you can ask our Care team for a training session by writing to them at firstname.lastname@example.org.